Our Commitment to Privacy
We are committed to protecting your privacy and safeguarding your personal, business and financial information. This Privacy Statement applies to any employee, agent or authorized representatives we may engage, and includes affiliated corporations and their respective officers, directors, shareholders, employees, agents and their authorized representatives.
The purpose of this Privacy Statement is to inform you about the types of Personal Information that we collect, use and disclose. It explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information.
This Privacy Statement is designed to meet the standards prescribed by the Personal Information Protection and Electronic Documents Act and the regulations thereunder (“PIPEDA”) as well as applicable provincial privacy legislation and regulations.
“Personal Information” is any information that is identifiable with you specifically. This information may include but is not limited to your name, mailing address, telephone number, email address, business facsimile number, age, gender, credit card information and credit history.
Collecting your Personal Information
We will always collect your Personal Information by fair and lawful means (for example, when you purchase our products or services). We may also collect Personal Information from third parties (i.e credit references), where we have obtained your consent to do so or as otherwise permitted by law.
Use of your Personal Information
Broadly speaking, we use Personal Information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new products or services and special offers you may find valuable. The lists used to send you product and service offers are developed and managed under our standards designed to safeguard the security and privacy of our customers’ Personal Information. You will always be given the opportunity to notify us of your desire not to receive these offers.
We will identify the purpose(s) for which we use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use.
We generally use your Personal Information for the following purposes (the “Purposes”):
- to process and deliver products/services that you have requested from me;
- to invoice and collect payment for products and services provided by us to you.
- to gather your opinion and feedback through surveys;
- to develop and maintain our relationship with you and communicate with you;
- such other uses as may be permitted or required by applicable law.
Providing your Personal Information to third parties
We identify to whom, and for what purpose(s), we disclose your Personal Information, at the time we collect such information from you and obtain your consent to such disclosure. Generally, we will only make disclosures of Personal Information to such persons for which you provide your consent.
Obtaining your consent
We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for any purpose. You may provide your consent to us either orally, electronically or in writing. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances.
We will not, as a condition of the supply of our products or services require you to consent to the collection, use, disclosure or protection of information beyond that which is required to fulfill the specified and legitimate purposes for which the information is being collected.
Ensuring the privacy of your Personal Information when dealing with third parties
Retention of your Personal Information
We may keep a record of your Personal Information, correspondence or comments in a file specific to you. We will utilize, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by law.
Review of your Personal Information that we have collected, utilized or disclosed
If you make a written request to review any Personal Information about you that we have collected, utilized or disclosed, we will provide you with any such Personal Information to the extent required by law. we will make such Personal Information available to you in a form that is generally understandable, and will explain any abbreviations or codes.
Accuracy of the Personal Information we have on you
We will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. we will not routinely update your Personal Information, unless such a process is necessary. we expect you, from time to time, to supply us with written updates to your Personal Information, when required.
If your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required. Where appropriate, we will transmit the amended information to third parties having access to your Personal Information.
Safeguards we have implemented to protect your Personal Information
We have implemented physical and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification.